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Troubleshooting
My Journal Entry says debits and credits are not balanced?
Most likely, this is because you either have numerical data in both the debit and credit field, or because you...
What does Required Parameter AccountRef mean?
This question may also relate to ItemRef, CustomerRef, VendorRef, ClassRef, DepartmentRef, or others. Most likely, this means that one of...
Why does it say Categories cannot be used in transactions?
When uploading invoices or other similar records requiring you to select a QBO Item or Service, Amalgam’s sheet will give...
What does Email Address does not Conform mean?
Quickbooks can throw a somewhat confusing error when attempting to load information including email addresses. The QBO system attempts to...
What does Stale Object Error mean?
A Stale Object Error occurs when Quickbooks believes that multiple users might be attempting to edit the same record at...
Why can’t I log into the plugin?
If you’ve successfully created an account in our connection center but are having trouble logging into the plugin sidebar, there...